Q1: Why are our prices so low?
Our prices are relatively lower than what you would find at the local mall or even other online stores. You may wonder, "How is this possible?" We are able to provide a very low price but in good quality products, for being online, we can take advantages
of the lower cost of operation. For example, we have no
expensive stores to lease, air condition to install，cleaning fee to pay. All orders are placed online, via fax, the e-mail by the customer.
Unlike stores in your neighborhoods or some online stores, we do not buy from "wholesalers" who buy from other
"wholesalers", who in turn buy their products from yet another "wholesaler". By ordering from us, you are removing a lot of people in the middle. Fewer people in the middle means fewer price markups along the way. Please bear in mind that all of the products are all made with good quality. We believe that if you get a good price, a good product, and a good shopping experience, you will tell all your friends about us!
Q2: What does the price show on our website?
We are a professional store which will surely provide you contented service, not only on the quality, but also on the price.
Q3: Are these Authentic products?
No, the authentic products can only be bought from authorized dealers; however, they share the same delicate texture and fine workmanship with authentic products, which you cannot tell from completely authentic ones. Our products are high imitation products but with much cheaper and competitive prices.
Q4: Can I choose rush order service?
Our principle lies in making sure you would get the most considerate service. If you want to use rush order, once you give us the reasonable reasons, we, of course, try our best to meet your needs. But one thing should be mentioned that if something affects the delivery time, we must have a sincere communication about it with you and ensure you that we will finish it as soon as we could.
Q5: When should I order?
Anytime you want. If you have chosen one or several products from our website, please feel free to make your order. You could do it through e-mail, telephone, Live Chat or on the website directly. If you find you cannot communicate with us online or make a phone call because of not on working time, you can leave a message. We will get back to you and answer your questions in time.
Q6: How will I be notified of my order status?
The first e-mail is sent immediately after we received your payment. A shipping confirmation email will be sent when your order is shipped from our location and will include the tracking number. Then you could get the instant information any time as to the shipping status on the official website of EMS or DHL with the tracking number. But please allow some time for the express company to update and do uploading work.
Q7: What methods of payment do you accept?
We accept Visa and Master Card. You can just contact us for the details.
Q8: How to place an online order?
Choose the items you want to, click "Add to my cart" button, and then click the “go to checkout” button step by step. If your payment is successful, we will receive your order, and a confirmation email will be sent to you.
Q9: Are you site secure?
Of course, we processed the order through 100% secured "http" servers. We won't share your personal information to any other parties.
Q10: How do I track my order?
A8: We will give a tracking number and the relative website for you to check the shipment status online. Please take it easy to contact our customer service if you have any questions. Of course, we will check the status for you sometimes and remind you. But it would be better for you to track the status yourself. So you can know your order clearly! But please allow some time for the express company to update and do uploading work.
Q11: How to contact you if I have any question?
Just feel free to click “Live Chat” on our website or send an e-mail to tell us your questions.
If you have any other questions, please feel free to contact us via E-mail or Live Chat. We are always ready to provide our sincere service to you!
