Nicole 12/22/11
Let's just say I wouldn't give any stars if that was an option. Do not buy from Sears.com! It is a complete mess! I ordered a mattress online on Dec. 6 and recieved an automated message confirming delivery for the wrong mattress. I immediately called and canceled that order and was hoping to order the correct mattress once the money was refunded. A few days later I recieved the same automated message confirming my order, that had already been canceled. I called Sears online again to only be informed that my order had not been canceled correctly. The sales representative promised it would be taken care of and if the delivery still happens to deny the order. Sure enough a mattress shows up at my door. I had to contact Sears delivery department this time to tell them the order was canceled. Why was it my responsibility to notify delivery? Next I called another sales representative and was told my money would take another 7-10 business days due to the mattress leaving the warehouse and having to be inventoried. What?? I then demanded to speak to a supervisor, after a disconnection(how convienent) and trying to get back to who I initially was speaking with I finally got a case manager. She apologized and garaunteed that my order had been canceled and my money would be refunded with 72 business hours and also said that the holidays are hectic and there are alot of seasonal workers and apologized again. Well it's almost 5 days later and no refund. I have spent hours talking to many representatives and no one seems to know how to connect me back to the case manager I had spoken with. I finally called corporate and complained. I also was told that they can't gaurantee a refund in 72 hours. Well I would love to hear all of the phone conversations that I have had that were recorded for quality assurance because it will be obvious Sears is far from quality!

man 12/25/11
Sears KNOWINGLY associates with scam'company' electronicdealz.com
Sears is aware that they are ripping people off and have been for months.
Sears is making money for helping electronicdealz.com rip everyone off.
Boycott Sears!!!!!!!!! they ruined mine and many other peoples Christmases. My kids have nothing under the tree now... meanwhile, the 'owners' of electronicdealz.com are having a great Christmas on everyone's money!
Sears has yet to do anything more than pass the buck. Sears is liable here...I purchased from SEARS, paid witha SEARS gift card,received a reciept via email from SEARS... tracking numbers from SEARS..I called to check on the status and was told it was on it's way by SEARS..yet now SEARS is telling me to take it up with the scammers that they make money from.


wow.. this is like breaking the first rule in retail sales... youcan't pass the buck to a third party when the customer has only dealt withyou and purchased from you and paid with your gift card even..

Theresa Foster 12/21/11
All of the above that I read are all negative as mine would be. Bought three appliances for my sister and they had problems with the refigerator, fourth repairman now. Repairman even tried to help us just to get credit because its been a horrible inconvenience, loss of food , waiting for parts ordered ect. Never buy from an independant dealer, you will have less recourse but from what I am reading sounds like Sears has a terriuble track record regardless. I am really considering a attorney because my mind is going crazy wanting revenge.

Shannon 12/21/11
ATTENTION EVERYONE: THE BAD PRACTICES OF SEARS

Just to let you know sears will transfer you to as many people as possible to not handle your complaint. They will try and charge your card without letting you know for an increased amount and then admit later that they were going to refund the overage to tour account in 3-5 business days but when you get to an actual manager they will say it is actu...ally 7-10 business days. One complaint over a cancellation that was not authorised I ended up spending 5 hours on the phone with the customer service department only to be told they would make things right and then they would hang up on me. They do verify your phone number every time you call back but will not call you back. I have already paid for a purchse that they were supposed to credit my account for...only the one item I bought is where I had all my discounts applied and I was told I could pay full price for it if I wanted it shipped. Oh by the way the original order that was cancelled due to not being in the warehouse??? Oh its in stick now :) Please never give them your business..and if you ask a manager for the corporate phone number they will refuse. I had to look it up online while I was on the phone with her. My choices are to pay full price and get another refund for an item I already paid for or write a letter to corporate or not receive them at all. Merry Christmas...Please post this to everyone on your facebook so this doesnt happen to anyone else! Had I not been using a pre paid card I would have incurred almost $30.00 in additional charges for a pair of jeans on sale for 19.99

Donna Noe 12/21/11
I purchased 2 leapfrog leappads for my 2 grandsons for Christmas on Dec. 2nd and was guaranteed delivery by Dec. 9th. It is Dec. 21st and I still haven't received these items. I have called numerous times to find out where the items are and if I would receive them by Christmas. I have ask 3 times for a refund. Sears has not come through with either one. I get the same answer...that the items have shipped, but they cannot tell me when they will be delivered. When I try to track them, it says they have already been delivered, which they have not. I will NEVER shop at Sears again if I do not receive these items. I am going to have 2 very disappointed little boys. If Sears had refunded my money, I could have gotten them elsewhere before now. Now it is too late. Thanks a lot Sears for not standing behind your promises...

A very upset customer 12/22/11
You have the absolute WORST customer service I have ever seen. I purchased my freezer online, and now you don't have any in stock,frey wille online shop usa, and better yet, you don't know when you will get them. I WANT MY MONEY BACK!!!!! I was told by your online service that they would charge me a "re-stocking fee" if I wanted a refund.....duh Sears....you have to have the item in stock in order to re stock it. You are wasting my time! I was on hold for over an hour yesterday, and now I am on the phone again. You are a terrible terrible company!!!!

C Goodwin 12/16/11
I placed an order online Dec 3 was notified and charged items were shipped I waited 2weeks for theses items and nothing I called the 800 number and was informed that the items were sent to a store to be shipped and maybe I would recieve them in time for christmas how nice!!! That I couldnt even get a refund and cancel the order since it stated it had shipped. I will never shop Sears again and wouldnt refer anyone. This is how they treat the customers. I was given the run around with lack of information from all. the story I could tell and the space allowed isnt large enough. BAD BAD COMPANY.

jamie kapes 12/16/11
i bought a washer and dryer and two pedestals online when the delivery men came they didnt know how to put pedestals together my husband had to show them and he ended up doing it anyway they also couldnt hook up the dryer either and my husband did that to and my husband isnt sure it was done right when i complained the lady on the phone said why didnt i buy them at the store instead of online i couldnt belive she said that isnt sears online the same as sears at the store when i told her i am house bound looking after my elderly mother she didnt seem to care when i saw the items i bought went on sale at the store i called to get the discount they said they couldnt honor the sears store prices because i bought the items online i always thought sears is sears online or at the actual store but i was wrong I WILL NEVER EVER BUY ANOTHER ITEM AT SEARS ONLINE OR AT THE STORE IT HAS TO BE THE ABSOLUTE WORST STORE ON THE PLANET!! ITS TO BAD TO BECAUSE I NEED A NEW FRIG, MICROWAVE, AND DISHWASHER! BEST BUY OR JJGREGG HERE I COME! SEARS IS CRAP DONT BUY YOU HAVE BEEN WARNED!!!

Theresa 12/16/11
Customer Service and the Customer being right I guess has gone out of style. I put a Christmas present on layaway on October 31st. I payed the intial fee of $25.00 out of $112.85. The next payment was due on November 14th. I had a Navy retirement to attend that week so I made the payment the following on November 26th at the store that I bought the item. My receipt says I can be up to 14 days late. I also received an email reminder saying that I need to make a payment by November 29th or I would be cancelled. I made it on Novemer 26th and have the receipt to prove it. I made another payment 9 days later on December 4th Both payments were for $25.00. So, now I have payed $75.00 out of the $112.85 I initially owed. Now, I only owe $37.85 and I go to pick up the item today at the store. The clerk tells me the layaway has been cancelled. I was late on the first payment, but still within the rules printed on my layaway reciept. Now, the manager who was probably the rudest person I ever met said that she couldn't do anything becasue a COMPUTER in Chicago cancelled my layaway and they have already cut a check to reimburse me minus the $15.00 cancellation fee. I had to repurchase the same exact item that still had my name attached to it on the layaway tag with my sears credit card. I guess it is a way for Sears to steal $15.00 from their customers, get extra money from the credit card fees, and treat their customers like they are stupid. If I was late on my first payment on November 14th, then why wasn't I cancelled then and why did you take my payment not only on November 26th but also on December 4th. Bah Humbug Sears. Oh, and god only knows when the Check is in the Mail will get to me so I can pay my credit card and not suffer the additional fees. Thanks for nothing and making me cry in your store. Again, my reciept says I am right and you manager should be ashamed of not taking the time to listen.

Amy A 12/18/11
Purchased a Kenmore top load washer from Sears 2 years ago. The first issue that occured was when the delivery man deliverd it. Apparently there is a pin inside the washer when it ships that holds the drum in place and the delivery guy is suppose to take it out upon delivery. Well he didn't and we did a load of laundry with the pin still in and the washer made crazy noises and was hopping all over the place. We had to call the next day to see what was going on with it and they told us that this pin was most likely the culprit and how to remove it. After the removal of this pin, the washer still made a lot of noise and moved around a lot during the spin cycle. I called to see if maybe it was damaged by running the initial load with this pin in and they said it wouldn't.(bologne!) It is now 2 years after I bought this brand new washer and it is completely dead conveniently after the warranty ran out. I thought washer should last upwards of 10 years?

Skip 12/20/11
Alas. Looks like I am but one more fool who purchased something from Sears and now find it is time to get it repaired. Service technicians are great - once they get here, but to get that to happen always takes a week and then another week to get the part because they do not have the part/s I need on their truck, and then another week to schedule their return to install the part. Won't do this again. Just too bad because at one time it was a stellar company. My suggestion is to send their board of directors a note to let them know you are upset. My notes go out after I press enter on this review.

Lisa 12/15/11
I placed an order on Sears.com on Dec 4. On Dec 7 the status was updated that the item would be delivered Jan 27-31. I called 800 549 4505 and was told they did not have the item in the warehouse, but it was available at a store 15 miles away from me. The agent said I could place another order to pick up at the store and he would cancel this order and I should have a refund in 5-10 days. I did place another order and picked it up at the store.
On Dec 15 I called to check on the status of my refund and am now told my order cannot be cancelled as the item is preparing to ship (over a month from now) and to just refuse it when it's delivered and he would open a "ticket."
They've had my money since Dec 5, they don't have the item available that they sold me, and I was told my order was canceled Dec 7. Don't buy from sears.com

Disgusted Customer 12/16/11
On the American side at the local store, service was great. Our sales associate worked with us for a few days and we did out own research. No problem with getting our items ordered, a Frigidaire side my side fridge only and upright freezer. The problem all started with the outsourcing number for delivery. When the truck pulled up yesterday, they had two refrigerators on the truck and no upright freezer. we called the 800-732-7747 number and my husband spent about two hours on the phone with them trying to get the problem corrected to no avail. We contacted our sales associate and she also got involved on our behalf. This morning i received a call from the outsourcing group telling me that my delivery had been delayed. This time i took the call. I told the person on the phone i wanted to talk with a supervisor. Honestly, the left hand does not know what the right hand is doing. It has been a series of calls all morning long with no resolution. I called the Sears Corporate Headquarters and started with customer service and filed my complaint. I am now on hold with someone who is American and does speak English, the customer service person, has put me through to the person who handles deliveries and i am hopeful that something will get done on my order. She also speaks English, which is a major relief, i can actually understand what she is saying to me. Long ago I cancelled my Sears credit card for a very similar reason. I can guarantee you this is the last time I will ever do any business with sears. I had not stepped into a Sears store since I closed my account. I will not be coming back once i get this issue resolved. No wonder Sears is having so many problems. Obviously I am not the first one to complain about the outsourcing center. It would do Sears well to bring that part of their business back to the states and regain customer trust.











Lisa 12/12/11
Hi,
On or about November 19th I put two craftsman tool chests on layaway for as a Christmas gift for my son. When I put these chests on layaway I was assured by the sales clerk that they were in stock and would be available for Christmas.
When I went into the Yuba City, CA Sears store to pay them off (3 wks later) on Friday, December 9th the sales clerk told me I could drive around and pick them up.
When I went to pick up my merchandise I was notified the chests were not in stock and I would not get them until January 8th!
I went back in to speak to let a different clerk know the merchandise was not Availble and how could this have happened. I was offered a refund, but I don't want a refund. I want the merchandise I have already paid for!
I have planned these gifts. I have already purchased other gifts to go with them. I don't have the time to replan!
I don't understand how Sears could allow my already purchased and supposable secured/reserved merchandise to be sold right out from underneath me. I am so upset it is all I can do not to cry. My sons Christmas is ruined.
After waiting for about 1/2 hour in the store I am told that they DO in fact have the merchandise on hand and will load it shortly and apologies for the trouble.
I wait another 1/2 hour, then I'm told that they only have 1 piece in stock and will not be able to acquire my already paid for merchandise until the 8th. At this point I'm getting dizzy from the rollercoaster ride of on again off again stories.
Now, I speak to a fourth person...her name is Lisa (like me) even though I don't get a very good feeling from her she does discount the chest by $20 for my troubles, but this doesn't fix anything!
I don't understand why I cannot have the floor model. Lisa told me that they cannot sale that and also informs me that lay-away is not guarantee that the material will be available. She said that a lot of people don't pick up their gifts and they cannot store everything or some garbage like that. Makes me feel like I'm being penalized because of "other people" and how they do business!
I process orders for a living and I do know about reserved stock and I do know how to expedite material! And keeping customers satisfied.
I want resolution! I want my sons gift for Christmas! Not next year! I don't want a refund - I want my merchandise. If I don't get a response to this e-mail I have just spent most of my work morning typing I will be calling the head honchos on my lunch break.
I have been making my big ticket purchases at Sears for years and I am sorry to say I just purchased my washing machine from Lowes just last night because I don't feel Sears deserves my business anymore.
I have asked my family and friends not to shop there anymore - I've told the lady at Starbucks, my co-workers, my Face Book friends and everyone I come into contact with.
Sears needs to make this right! Expedite my material! Get it to me and my son for Christmas!


Lori Gibson 12/14/11
My grandmother had been a sears customer for over 60 years, and she recently passed away. She had a Sears Premium Mastercard. She had an excellent credit score before her death. She paid her bill on time ALWAYS! I was an authorized user on her account. She had been a member of the Sears Choice Rewards. At the time of her death she had a little over 12,000 points which is not an extreme amount, but would have been enough to redeem for sears or kmart gift cards which is exactly what she was getting ready to do for my children, her great grandchildren for Christmas.She had told me she wanted to call and see about redeeming the points just a week or so before her death. She told me years ago that if something ever happend to her to make sure her bills or anyone she owed money to was paid off. This is exactly what I did with sears. When I called to tell them of her passing I was told her account would have to be closed and turned over to an estate services company. I said that I understood, but what about redeeming the points for the choice rewards. I was told by the sears employee that could still be done at a later date. Well after receiving the letter in regards to her account from the estate services company to which I PAID HER ACCOUNT IN FULL OVER THE PHONE THAT DAY... I called sears back to redeem the points for gift cards to put under the tree to the kids FROM HER, I am being told that since the account is closed I cannot do this. Now it is not my fault that a sears employee didn't do their job correctly! By making purchases prior to her death she had earned the points before the account was closed so I strongly feel like sears should honor the points trying to be redeemed. I am being told by several different people that there is nothing that can be done. This is ridiculous! I am seriously debating not shopping at a sears or kmart store in the future.

Jamie D 12/14/11
We are a military family and my fiancé is stationed in another state. We ordered some things Black Friday from Sears.com. ( Three Android Tablets from electronicdeals.com which is apparently a 3rd party vendor of theirs) Well after two weeks of struggling to get anyone to help us (being out on hold 20 minutes at a time, hung up on, and dealing with their outsourced customer service) they have basically told us they have no idea where our stuff is, after charging us 300+$ for it. They are saying they cannot give us our money back bc it was one of third 3rd party vendors. Sears.com is who us reflected on the credit card statement. When you call the 3rd party vendor, they are not taking phone calls (due to the holiday season) and say to email them, which we did and got no response. Sears corporate office supposedly built a case ( sending a 25$ ecard for our inconvenience and when we called today, yet again, and we're told that their system was down and has been for a few days and when it comes back up the case manager will email us back- lets hold our breath. Clearly Sears.com is running a scam. Holidays are hard enough for us with 4 children who's father is stationed 1000 miles away. I don't want to see anyone else go through this with them... And we want answers!!!! We have contacted the local news stations and the BBB,frey wille london hunderwasser!!!!!

Carmen 12/10/11
I put a electric scooter on layaway in November on sears.com. Made all payments on line including the last payment. When I put the item on layaway it gave me an option to choose
the store to pick up the item. When I went to the store to pick up my item the nightmare began.
The store states I had a balance of $99. They only shows one payment. They called sears.com and was told that the last payment was still pending. The store manager told me that if I make the last payment
at the store they will refund me the payment that is pending. But no can explain why there system shows a differnt balance then sears.com. Basically they are asking me to pay an extra $25 above the price.. Doesn't make sense because the payment is pending in my bank account. I called my bank to request a cancellation of payment and I was informed that Sears needed to do it. I called sears.com and I was informed the payment was processed and they couldn't cancel it. I asked if the payment was process then why couldn't I pick up my item. Customer service could 't answer so he suggested that he could but a process in request they put it from pending to items pick up. Then 24 hours later I get a email stated they could not do this and for me to cancel my order. Of course if I do that I wil be charged a fee. They email did not offer to waive the fee. It seems to me that sears is trying to get extra Manley from and offer no solution. Here it's 14 days before Christmas and it doesn't seem like sears is going to help me with this situtuion. I'm out of $119 and no Christmas gift for my daughter. Thank you aerate for making my Christmas a horrible one. I will continue to tell my story on facebook twitter friend and family co workers and all the. Logs possible. Your company has ruined my Christmas and I wil make sure thousands if hundred of thousand of people will know what your company has done. I'm figured with this company. I trusted sears for many years but it seems that excerise e are running this to the ground.

Nichol 12/7/11
Sears.com uses the 3rd party seller electronicdealz.com. I ordered an Android Tablet from Sears.com and it was supposed to be shipped from electronicdealz.com. I am absolutely disgusted at the lack of communication between the 2 stores. No one is able to tell me where my merchandise is or when it will be delivered. I felt very secure in using the third party merchant because Sears is such a trusted name. I will never purchase anything on Sears.com again and will encourage my friends and family to do the same. When I called Sears.com, the person I spoke with was able to give me no advice other than to call the merchant directly. When I called electronicdealz.com a machine picked up and said that they are not answering the phone during the Christmas season. I have no idea if this company is legitimate and I am shocked that Sears would associate with a company with such awful customer service and a "C" rating with the BBB. This is the only thing my son wants for Christmas and if I don't receive it or don't receive a refund ASAP I won't be able to give him a gift. This is not the kind of service I expect from a respected store like Sears.

Dickmans 12/8/11
bought a king size mattress set oct 24th told me it was to be delevered dec 7th in the morn so i took off work.. got a phone call that morning telling me it was coming well guess what it never came.... them they tell me i didnt buy a set i bought a king mattress and one twin boxspring so i called them they hung up on me 3 times..talked to 15 diff people so finaly I thought we had it figured out so they said my whole bed set would be delevered today guess what they called this morn at 730am said no dont have the whole bed wont be delevered till dec 14th and all i got was sorry for the trouble FUCK SEARS>>>>>


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