Is customer service a lost art work? Before you answer that query, take a moment and think about the previous few times you have gone searching or out to dinner. Fine, now that you have really thought about the idea, is your answer any different?
Why is it that when we actually DO receive excellent customer service that it makes such an perception on us that we usually choose to go back? Why - for the reason that occurrences are so few and far between!!!
As an internet business owner, it is imperative to my business that customer service is ALWAYS a top priority. Remember the saying: ��If anyone don��t take care of your customer, some other person will��. I��m sure you have read or heard it somewhere just before.....and how true it is.
Here are a few ways to improve customer service at the business:
1) SMILE - Sounds too simple UGG Boots Classic Tall Blue, right? Being a customer, would you prefer to be serviced by a smiling deal with, or a scowl that would befit a new guard dog?
2) LISTEN -- Always be slow to speak as well as quick to listen. Let buyers express themselves without you wanting to do it for them. Nobody enjoys being interrupted.
3) DON��T BE TOO Tricky - Yeah UGG Nightfall Boots Chocolate, I know - the bottom line is sales, right?
There is really a fine line between suggesting products/services along with pushing them down a customer��s throat. If you are too pushy, your customer will probably disappear and take their business anywhere else.
4) PHONE ETTIQUETTE - Whether you are giving an answer to or initiating a call, remember who the customer is. End up being polite. Try ��Yes sir/ma��am�� instead of ��yeah�� along with ��nope��. If you don��t have an answer to your customer - offer to accomplish some research to find what they are inquiring about.
5) THANK YOU - Constantly thank your customers. Even if you cannot help them or they decided not to purchase from you. Leave them with an optimistic impression of your business ahead of they leave.
6) TRAINING -- Train your employees. Don��t let an untrained employee ruin the track record of excellent customer service. Train the workers on-the-job for as long as necessary to teach them very good customer service.
��And as ye would in which men should do to you, accomplish ye also to them likewise��
Luke 6:31
In finish: Customer service may be THE most important facet of your business plan. I know of countless people who are willing to pay more for a product or service in order receive excellent customer care. Price UGG Roslynn Boots Black, advertising and marketing UGG Ultimate Short Boots Chestnut, and location are all vital with a business---- but whatever you do UGG Classic Argyle Knit Boots Fig, don��t disregard the all-important ��Good Customer Service��.
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