A BPO firm is as good as its manpower. The right kind of call center agents can do more for your firm than the best technology that you can afford. But the problem is,cobalamin, the attrition rate in the business process outsourcing industry is very high. Trained agents often leave and then the telemarketing project looks badly down the barrel. Managers and investors of call centers have long pondered how they can tackle this menace of attrition. A rapidly eroding employee base not just adds to the cost of hiring and training fresh agents. It also means delaying the telemarketing services. BPO service units have to work against a tight timeline and they have to finish their work before the deadline passes by. Let’s take a look at some ways in which this erosion can be dealt with.

Step 1: Call center agents,L-Alanine, as employees of other industries,Stevia, cite job satisfaction as the main reason why they decided to take the leap to some other firm. It’s not that they don’t want to do BPO service anymore. It’s just that they are not happy with the management of the business process outsourcing unit or they are not happy with the telemarketing aspect that they are working on. Sometimes employees of call centers are not able to handle the stress that comes with the job. After working on the floor for some time,Sorbic acid supplier, they feel that they are slipping in terms of professional capability. Before they burn out,9004-32-4, they decide to take a break and start afresh. The management can read those warning signs that tell whether an agent is overworked. If the answer is yes,E331, then it’s best to allow the agent to take leaves.

Step 2: Make the work environment conducive for call center agents to work without much of a worry. This is truer for lead generation agents because they have steep targets to hit on a daily basis. Peer pressure works on them as well. Then there is the fear of failure to live up to the expectations of the supervisors and BPO managers. The management can cut down on unhealthy competition by installing a transparent performance appraisal system. This takes care of the competition in BPO service because agents will know that if they are doing well,Ginseng Extract, they will be rewarded through incentives or perks. They will also know that there is no biasness and they will be getting their dues if they work hard.

Step 3: Encourage a sense of belonging. Make the call center agents feel that they are working for themselves. The growth of the BPO unit must be linked to their individual growth. They must be made to feel responsible for the triumphs and failures of the firm. This will make them more responsible telemarketing agents and employees. When they feel that their call center services is making a contribution towards taking the firm ahead,8001-26-1, they will be enthused to put in greater efforts. That would cut down the attrition rate by a significant percentage.