Shipping & Returns

Shipping Information

1. Our Shipping is through EMS, DHL as well as China Post International Mail. The shipping fee will be auto-added in the grand total when you send payment;

2. After we receive your payment, we need 10-20 business days to process your order (Custom-made orders usually take 15-20 business days to finish);

3. We will dispatch your order within 1 business day when we finish tailoring your ordered wig(s) and it usually takes another 3~5 business days for delivery via EMS, DHL as well as China Post International Mail etc. to arrive;

4. We cannot deliver your order to a P.O. Box address, so please make sure that you have given us a street address;

Order Tracking.

When your package is eventually dispatched, you will receive a shipping confirmation email including the tracking number of your order. You can track your order via the following Order-tracking Websites using your tracking number:


United Kingdom - http://www.parcelforce.com/portal/pw/track?catId=7500082
United States - http://www.usps.com/shipping/trackandconfirm.htm
Canada - https://obc.canadapost.ca/emo/basicPin.do?language=en
Australia - http://ice.auspost.com.au
Germany - http://www.gdsk.de/eng/index.html
Ireland - http://track.anpost.ie/track/tracklist.html
Singapore - http://www.speedpost.com.sg/TrackAndTrace.asp
Switzerland - http://www.poste.ch/en/post-startseite.htm
New Zealand - http://www.nzpost.co.nz/Cultures/en-NZ/OnlineTools/TrackAndTrace/
Thailand - http://track.thailandpost.co.th/trackinternet/Default.aspx?lang=en
Denmark - http://www.postdanmark.dk/contentfull.dk?lang=en
Norway - http://www.posten.no/en/
South Africa - http://www.sapo.co.za/
Sweden - http://www.posten.se/
Vietnam - http://www.vnpost.vn/
Greece - http://english.elta.gr/index.asp
Russia - http://www.russianpost.ru/
Japan - http://www.post.japanpost.jp/english/


The shipping method for your package will be listed in your account and in your shipment confirmation e-mail.