error response:

1, sweater will fluff ball ah, normal.

2, is not the right time you wear too much friction

correct response:

shopping guide: In fact, raising the degree of wear method, used to have a close relationship. After all of the sweaters worn by the erosion wear and detergent will exist more or less fluff phenomenon, but we usually do not see it. As long as you ordinarily wear while minimizing wear and correct methods of washing, fluff phenomenon will be very small and not obvious. 62

sales scenario: You have XX brand with similar quality, but the price is much higher than they.

error response:

1, in general, it is this kind of.

2, not very different,Louis Vuitton Handbags, hundreds of dollars on it.

3, our style atmosphere, relatively fine workmanship.

correct response:

shopping guide: Yes, because we have two brands in style and price point are relatively close, so many customers, they also will be asked to compare to similar problems. In fact, style and style from the point of view is indeed similar, the price is just a little bit different, but the real worth of his clothes, fabrics and workmanship, to explain our process characteristics and material characteristics.

Sales scene 63: We come to your shop several times, and I sincerely wish you and then I bought a cheap

error response:

1, is really no way, if you can already give you cheaper.

2, I know, but it is company policy, I have no alternative.

correct response:

shopping guide: Yes, I know you came many times, does this dress is for you, I also really like to sell you, at least I have the performance Well, you said it. Just really sorry, I did not give the price of your offer, and this is you please bear with me! In fact, you are the most important thing is to buy clothes to see if suitable, if the clothes are cheap, but not for themselves, but also a waste of money to buy, you say, right? Like this dress not only for you, and good quality, you can buy to wear a few years, you figure it is also more cost-effective some of you think so?

sales scenario 64: I think it can also be cheaper clothes, we have also looked at XX brand cheaper than you then I will be a less of $ XX

error response:

1, sorry, we do not bargain here. This is the lowest possible price.

2, I have no idea, this is the company's unified pricing.

correct response:

shopping guide: Sir, the price of each company's strategy is not the same. We set the price is real, very fair, so the price is lower then it really difficult for me. As to ensure good quality products, they will need a relatively higher cost. However, Mr., in fact, buy clothes prices down is not the first important key is to look whether this for you. But if the price is cheaper to buy back a few times and found not to wear good, you can only do not wear clothes on the closet, so instead of a bigger waste, you think so? (Smile visual each other, if the customer nodded, so the default behavior of trying to deal quickly) Well, sir, you think you are ready to wear or pack it to go ... ...

sales scenario 65: synthetic fabrics do? How the price is also expensive

error response:

1, our brand, there are many kinds of chemical fiber, chemical fiber and others that we are not the same.

2, we are now engaged in promotion, a discount, you may want to try it.

correct response:

shopping guide: If you simply chemical fiber fabric, the price really is not so high. But our general synthetic fiber fabric with the fabric is not the same, because ... so ... ... advantages, wear special ... ... that you try it, personally felt over the pages to know, come here please!

Sales scene 66: Customers obviously really like this dress but still want to bargain blasted

error response:

1, the price really can not offer, we do not bargain here.

2, the price is very cheap, you can send gifts, but the discount does not work.

correct response:

shopping guide: Zhang, you are our old customers, you also know that our pricing has always been real, so I just give you the price really is to old customers the lowest price, which must please bear with me! In fact, you wear nice is the most important, you say, right? Moreover, to encounter one you really like the clothes is not easy, breaking codes, or if out of stock two days, then too bad. Come, I will help you to pack up.

sales scenario 67: Next door are the same as you shop and sell polyester fabric, how you so much more expensive than others

error response:

1, is not it? Not the same thing! There are a variety of polyester, we are here and they are not the same.

2, we can not just buy clothes, fabrics, depends on your style Yeah.

correct response:

shopping guide: Yes, sir, we look and the clothes shop next door are the polyester fabric, so many customers, they also will be asked to compare to similar problems. In fact, style and style from the point of view is indeed similar, the price is just a little bit different, but most decided to choose the more customers because of our brand ... (plus selling, point of difference) because the more customers want to wear clothes you can ... ... (plus attractive highlights)

sales scenario 68: opposite of clothes and your style is almost exactly the same, but the price is much lower than you

error response:

1, you can not look at the price, but also the fabrics and workmanship. They and we are not a grade.

2, our brand goods, our clothes are guaranteed.

correct response:

1, shopping guide: Thank you to our gentle reminder. Yes, it does have individual enterprises on the market in imitation of our models

2, shopping guide: Last time there was also a customer comes to this issue with me, but then come to us or to buy clothes, because he found ... So, there are still many different places. And wear are also very different feel. Mr. Light said to me that you may be a bit vague, clothes to wear on the body to feel the effects of differences in your first try, we can immediately appreciate the different feeling to you here please. .

Sales scene 69: clothing, style, workmanship, etc. I have all kind of satisfaction, feel the price is high

error response:

1, President, then how much money you are before they agree to it?

2, fold down will kick × × yuan, which is very cheap.

3, if the things you think we are here, then you can not buy clothes all the Chinese have had.

correct response:

shopping guide: Indeed, I admit that if you look into the price, you have this feeling normal. The reason why our price is only slightly higher a little bit of reason, is because of our innovative design, style, fabric and well, you do not want to buy wearing clothes several times on the deformation can not wear it, but more so from the price point is not cost-effective,Moncler Down Coat, you think so?

(the customer as soon as nodding or use the default assume that law plea deal) Well, sir, would you be so ready to pack or wear on the back?

sales scenario 70: Customers do not think the clothes are too expensive to buy such good clothes that

error response:

1, in fact, this is not too good,Burberry Outlet, there are better, um, we here can only be considered in very general.

2, you to go over there, there are all special items.

correct response:

shopping guide: Sir, really thank you for your support of our brand! I also want to give you a special discount, but it is very sorry, I can not even give your price, please bear with this, because the price is actually used in our unified pricing. However, please be assured that our old customers recently engaged in integration activities, I have accumulated your points to your card, so that your phone is ... (transferred to the customer data collection)

(visual, smiling to each other, if the customer nodded, quickly try the default behavior of such transactions)

Well, sir, you think you are ready to wear away or pack it?

sales scenario 71: Why do you dress so much more expensive than other stores

error response:

1, because the quality is not the same, you pay Yeah.

2, because we are brand goods ah.

3, you want cheap, you know we are.

correct response:

shopping guide: Sir, you mean someone else is ... so it is, is this ... ... (plus clothing differentiated more) Our prices will not just develop, because we do not want you to only to a just, you know our clothes our clothes, you know the real value for money of it. If you can become our old customers that is the most important, you think so?

sales scenario 72: out of style and fabric like this sell $ 200, but how you sell 300 yuan

error response:

1, many of which are outside our style imitation.

2, the brand is different from how the price will be the same?

3, you can determine your clothes like us to say it?

correct response:

shopping guide: Yes, you are really careful customers, and now the market does have some of the clothing brand in imitation of our classic style, so sometimes the customer will have this question, how much the price will be worse In fact, the main difference between the price or in quality, design, workmanship and after-sales service, our clothes ... our fabric is designed to be used (about the production process) ... Our service guarantee is ... if the customer bought piece of clothing, the quality of service because of poor results, causing a lot of trouble, not only does not feel the joy of clothing, but also more waste, you think so?

sales scenario 73: I was your old customers, new customers, and how benefits are not the same thing.

error response:

1, then I send you a gift more than good.

2, these clothes are a promotional discount.

3, sorry, we are all old and new customers a price.

correct response:

shopping guide: You raised the issue very well, really sorry, this is indeed our negligence. I will certainly recommend you to reflect our company, this will be more to your customers such as our old customers, really thank you for your comments. President, I ask you today to see ... ... (explain to clothing immediately after recommended)

sales scenario 74: Oh, I can understand your boss, you give me another discount points, or I call him

error response:

1, the No, I can not. I Zuobulezhu you directly to our boss it.

2, to help our veterans their friends to buy clothes but also the discount.

correct response:

shopping guide: wow, you are our boss friends ah, that good, then you can also rest assured that the selection of our products. As for the price of the part you rest assured, all of our company is a sales price of it, relative to our veterans is a price to buy, but I can give you a trial membership, please discount, but I want you to words to be signed off to do that. 75

sales scenario: a sweater to XXX dollars a mistake not, it is also too expensive

error response:

1, if there VIP card can play 8.8 fold.

2, a good point now is the price of the sweater.

correct response:

shopping guide: Oh, you are assured that, although the slightly higher price point, but that you do not take into account hundreds of dollars so expensive, If you try it you know, this dress is definitely over the material value, regardless of quality and design are very much in place, so there are many old customers prefer to take this sweater. To, be sure to try on clothes to know the effect, this way please! 76

sales scenario: customers get the clothes and asked to turn left after the price

error response:

1, President, there are cheap.

2, this man, watching the play (muttering)

correct response:

shopping guide: this gentleman, please stay behind! I really want for your good service, but I found that you turned to go, which does not respect me you are not satisfied? My sincere advice to you, Could you tell me? Thank you!

(if the other party that the price expensive) President, our clothes do a little expensive, in fact, the price and quality clothing brands and services are there, I believe you not only buy clothes valued price, you that is, right? The key is to wear clothes, good or bad in themselves, the quality is good, if durable, right? To this gentleman, you are buying does not matter, you may want to experience this dress to wear on your body effects how the fitting room in here, please come with me!

sales scenario 77: I am the first try, I often go shopping so you discount when I buy

error response:

1, do not know when to re-discount it, we do have discount ah.

2, a rare encounter right, why should wait? discount when the size is incomplete, and may not be your wear.

correct response:

shopping guide: I understand what you mean. Discount when buying, the price does look a little cheap, discount clothes just bought season may only wear a few days on the bottom of the pressure in the closet, so the price of clothing is higher in fact, you said it ? And your body so standard, I am more worried for you, when your favorite clothes do not necessarily have to right size, if not, then pity ah, you say? If you buy now, then there can also enjoy our XX benefits, and you can also wear a full season, in fact, it is more cost-effective.

sales scenario 78: I do not need gifts, and points you to them for me for discounts

error response:

sorry, I do not have this authority, brought gifts are presented, can not touch the cash.

correct response:

shopping guide: I'm sorry, our gifts and sales points are normal in goods, based on the additional gift of customers, the equivalent of you to buy things we have here, to give your company an additional gift. Therefore, no gifts and integral relationship with the price, but these gifts are specially selected by our company, many customers also are very fond of, and brings a practical, you can usually ... (explanation purposes, and combined with the customer)

sales scenario 79: Do not discount? International brands are what people discount. Why do not discount

error response:

1, no way, this is company policy!

2, as you so rich, it does not care about this discount.

correct response:

shopping guide: in fact, discounted for many reasons, for example, each company will be based on their inventory, festival dates, the actual situation, at the appropriate time to take the form of discounts to our customers. XX It is not our plans in this regard, and we also maintain the unity of the country prices. We hope to actually be responsible for pricing for each customer, no matter what time you want each customer to the store to buy things we XX, do not have to worry about the price of a uniform and feel fooled. 80

sales scenario: your clothes so expensive ah, can the discount (in the early sales have not yet tried)

error response:

1, a discount may have to wait a while, I am sorry that we do not bargain.

2, I'm sorry, we never discount clothes.

correct response:

shopping guide: the price of this dress really is slightly more expensive, but I would like to show you that the price is slightly higher because of our design (fabric, workmanship, sale, etc.) well, and the quality in another guarantee. Coupled with the clothes is not necessarily just look at discounts, suitable to their own is actually very important, you say, right? Sir, you are buying this dress does not matter, that you try this dress the upper body to it, okay? Come here please!