SAN afternoon of October 26 , the Ministry of Industry , today announced third quarter of 2011, telecommunications services, the situation , the Ministry said that three quarters of the normal operation of telecommunications networks and the Internet , the network over 97% connection rate the third quarter, the number of chain network quality complaints increased by 5 %, and other controversial aspects of customer service complaints and charges were dropped sequentially .
Ministry said that as at the end of the third quarter of 2011 , the national telephone users reached 1.24 billion the previous quarter growth of 2.5%; 3G network covers all cities above county level true religion outlet, users exceeded 100 million , TD-SCDMA in which more than 40 million users . Internet broadband access subscribers reached 150 million mulberry on sale, up 7.1% sequentially . The national telecommunications network and the Internet to run properly , over 97% connection rate network , communication quality and service quality indicators of the telecommunication services, the main regulatory requirements .
receiving the complaint , the third quarter , the Ministry of Industry and Information Technology and the provinces ( autonomous regions and municipalities ) agencies by telecommunications users receiving the complaint the complaint hotline , government websites and other channels , it received 17,099 complaints about telecommunications services, people , 13.8% the previous quarter 15025 , quarter was 13.9 million trips user complaints , increased by 9.6% the previous quarter .
Specifically, the complaints regarding customer service complaints accounted for 38.3% of the total herve leger outlet, down 3.4 percentage points sequentially ; fee disputes Asics running, complaints accounted for 35.6% of the total , down 1.7 from the previous quarter percentage points ; network quality complaints accounted for 26.1% of total complaints , up 5.1 percentage points from the previous quarter asics sale, which by the heavy rainfall and other disasters, factors involving the quality of fixed broadband access , wireless network coverage and access a greater increase quality complaints .
Ministry of Industry said that the basic telecommunications enterprises to accelerate the development of 3G services , we must pay attention to further improve network optimization and service improvements and improve the quality of 3G wireless data communications user satisfaction .
new business , the national mobile phone users to read more than 50% growth the previous quarter , a total of more than 90 million Louis Vuitton Scarves, mobile phone application store registered users increased by nearly 50% the previous quarter , a total of 150 million . ( Show Qian )
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