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Spring Festival travel, be sure to prepare in advance profile picture
travel complaints count six cases
case of a private retirement deduction card as
Yunnan Lee retired cadres and other six joint complaint, in June 2006 to participate in the organization of 12 European Yunnan CYTS day trip prior to departure with the agency signed an agreement to settle all the groups section. After this six transferred to Yunnan CYTS A travel agency, A Social and transferred to the B Club. B did not receive visitors and community groups to pay the money, and after several unsuccessful bombarded with group models. Thus, in the organized tours to Europe, travel back, neither returned the passports of six people, but also ask for one retired person permit, three retirement card, this condition forces the A clubs and groups in Yunnan CYTS paid money. A serious impact on six of the elderly for the use of relevant documents, in particular, to one of the 81-year-old retired cadres of medical treatment, the treatment caused great inconvenience.
Important: economic disputes between the operators, travelers should not Yangjiwugu; addition to national public security organs, any organ, organization or individual right to detain citizens of identification.
Case 2 forced tourists shopping guide
a tour Aba, Sichuan canada goose günstig, Beijing and other places to lead the individual travel from mission to Huanglong, Jiuzhaigou tour. Huanglong scenic area on the way to the regiment, to mountain guides need oxygen to prevent altitude sickness hypoxia ground, knowing that the local government price departments of oxygen 25 yuan / listen to the case of pricing, the tourists to 50 / listen to propaganda and mobilization purchase, and let the tour bus to Songpan County Chuanzhusi open plateau oxygen center of Amdo, staff of the center of oxygen on the car sales to tourists. When tourists enter the Huanglong scenic area of oxygen found in the local point of sale sales selling price is lower than the advertised price guide and questioned, the guide places 50 / hear is people use oxygen, 20-30 yuan / listen to is not pure oxygen, oxygen for industrial use lies to deceive tourists.
Important: Tourists travel destination before a proper understanding of the relevant information, especially on the plateau region and other special areas of geographical and climatic conditions, but also to understand the relevant knowledge and make the material prepared . Appear in the team running the urgent need to address non-compliance or violations should immediately call your local travel agents or travel tourism authorities reported complaints from phone and pay attention to preservation and collection of valid evidence.
Case 3 do not want to shopping, tourist narrowly escaped rejection group
A supplement group travel company to shopping section of the sales model, the 65 Taiwanese tourists However, prior to departure but then A tourist agency, said: reception costs, they promptly informed of the situation with the A Club, and re-orally agreed in accordance with the price of non-shopping group settlement. B Club the day before the end of the trip, requiring limit to get the balance due, or, A club leader will be asked to pay travel costs for the next.
Important: the
Case 4
Xinjiang Wang, eight tourists to visit, Malaysia, Thailand, Hong Kong, Macao 15 tour. Travel to Hong Kong, on a guided tour, in April 5th, 2006 in Hong Kong (International) watches exhibition center to 76 ugg boots stiefel,572 Hong Kong dollars to buy 12 watches. Back to Xinjiang, visitors find these watches or severe bleaching or hands chaotic pendulum. Among them, Mr. Wang to 30,412 Hong Kong dollars to buy a pair of the market price of up to four or five thousand. This store claims that natural diamond is extremely incompatible. Hong Kong (International) Exhibition Center to watch more than 14 days from the date of purchase as an excuse not to return, has not been compensated.
IMPORTANT: verification documents. Before payment, ensure that the transaction with the salesperson's verbal promises are clearly stated on the invoice. Such as diamond-studded watch nike free billig, is the Special attention to prevent the delivery of goods when the transfer package.
shoddy digital camera case 5
Beijing couples to participate in Hong Kong and Macao tourists Lee 3 Day, women in the surnamed Yan guided, in the Hong Kong Jockey cents slave (duty free) International Department Store Group Co., Ltd. is Japan's original purchase of the claims 8 megapixel Fuji brand digital camera, is actually no manufacturer, no origin, no contact number of three non-product, the use of better than 2 megapixel mobile phones to take effect even worse. After investigation, the Japanese
Important: be careful to buy luxury goods. Many people like to shop in Hong Kong a number of watches, digital cameras and other products. Do away with the best equipment, know in advance the price of these commodities, style. Such as digital cameras are the latest model, the price of similar models, so a higher price back to the old model.
Case 6 fee increase for the elderly
Mr. Ge and other six people over 60 years of age enrolled in Australia, New Zealand tourism. In the registration, be required subject to 2100 yuan per person, subject to the provisions of the reasons is the local travel agency, the elderly consumer less purchasing power is low. Mr. Ge, who think it unreasonable, that is ageism, but considering the passport has been run, it is required to pay a fee, signed a travel contract. After the trip, Mr. Ge, respectively, to the Zhejiang Tourism Quality Supervision, Consumers Association complained. Reflected from the same group of people over 60 years of age, Ningbo has not been a fare increase, from Hangzhou, six old total consumption of 23,259 yuan shopping, issued a question old people: a measure for the elderly or low consumption of high standard, where?
Important: tourists in the tourist to enjoy the process of the service is basically the same, there is no justification, no further increase. Such as the elderly should be to provide differentiated services, increase fees, simply because of their age difference and increase charges alleged price discrimination.
travel trends complaints count 4
travel is the main target of complaints
travel agency in case of complaints, more focused questions are: lower service standards 2907, accounting for 27.78% of the total number of complaints received; tourism projects in 1087 without change, accounting for 10.39% of total complaints received ; delay change travel 814, accounting for 7.78% of total complaints received; guides deficiencies duties 1111, accounting for 10.61% of total complaints received.
Outbound significant increase in the amount of claims complaints
complaints received in 2006, outbound travel complaints increase of 392 over the previous year, an increase of 77.62 percent, the amount of compensation also will be an increase of 56.25%. Outbound destination from view, the complaints are concentrated in Hong Kong, Southeast Asia and Europe tourist routes, which go to the source volume is also a relationship.
Large increase in tourism shopping complaints, and problems
object in the complaint, shopping, 313 complaints, an increase of 199 over the previous year, an increase of 174.56%. Summarized the case of a complaint tourism and shopping, shopping stores usually in the following way: First, not invoiced; second is shoddy; third is perpetrating a fraud; Fourth guide induction.
Old upward trend in tourist complaints
older people have in tourism due to the time requirements and economic aspects of tourism spending power and more and more involved in tourism activities, but also because of the unfair competition caused by travel on the unfair treatment of elderly consumers damaged the legitimate rights and interests of elderly consumers to become the main tourist complaints. (Correspondent Zhang Xu)
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