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Being a trustworthy professional in business right now mightseem obvious, but not always used. This represents 95%of your business success.
If you have a retail store that is a thoroughly clean store Dallas Cowboys #8 AIKMAN Thanksgivings Blue Jersey, make surethe doors and windows are generally clean Chicago Blackhawks #51 B.Campbell Black Jersey, make sure the store frontlooks very good. Enforce that your employees remain clean and theshelves and floor are usually clean.
If it's a service company, ensure your servicetechnicians are wearing clear work clothes, their trucksare thoroughly clean, and salesmen should be nicely groomed andpunctual. Everything about your business should beprofessional.
The public is more skeptical when compared with they've ever been. So wehave to manage negative media about people who wereripped off by a service builder. It's hard to blamepeople for being cynical. There are a lot of sleazycompanies out there which rip people off.
We need to over compensate for these customer feelings.It's unfair, but that is the way it is. You want to projecta specialist image and earn lenders respect and trust.
If That they Complain Philadelphia Eagles #10 DeSean Jackson White Jersey, Answer. Whenever you have a complaintcome in from a client it implies they are asking for help.It's an opportunity to cement a relationship along with enhanceyour customer relations.
The key is to manage complaints as quickly,efficiently along with ethically as possible. Don't keep themunhappy. Remember that an unhappy customer will state many,many people not to do business with you.
If you have a customer in which continually complains and isalways planning to cut prices here, have a little extra valuethere, give them their cash back. Remove them from yourdatabase.
In a lot of the companies I've seen and been involved withseen those companies develop databases of people they willnot sell to because they are always looking to getsomething for free.
If you give somebody their money back, there aren't toomany bad things they can say about you. If you don't refundtheir funds Tennessee Titans #10 Vince Young Jersey, they can say just about anything that they wantabout it. Whether true you aren't If it's a complaint that'snot destined to be rectified at all. You definitely need togive the money back.
You should consider that money being spent on ending themfrom telling others bad reasons for you as money well spent.
The customers who are normally excellent customers or never saymuch a proven way or the other and something goes completely wrong, You'llwant to correct it quickly, proficiently and ethically aspossible.
By Abe Cherian
Copyright © 2005
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